Refund Policy

Refund Policy
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We want you to love your purchase! If you're not completely satisfied, we’re here to help. Please read our refund policy below for information on returns, refunds, and exchanges.

Returns
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- We accept returns within **30 days** of the delivery date.
- Items must be unused, in their original packaging, and in the same condition that you received them.
- Proof of purchase is required (e.g., your order confirmation email or receipt).

To initiate a return, please contact us at info@tripleglide.com.au with your order number and reason for return. We will provide instructions for returning your item.

Refunds
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Once we receive and inspect your return, we’ll notify you about the status of your refund. If approved, your refund will be processed and automatically applied to your original method of

payment within **5–10 business days**.

Late or Missing Refunds
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If you haven’t received a refund after 10 business days:
1. Check your bank account again.
2. Contact your credit card company—it may take some time before your refund is officially posted.

3. Contact your bank—processing times can vary.

If you’ve done all of this and still haven’t received your refund, please contact us at info@tripleglide.com.au

Exchanges

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We only replace items if they are defective, damaged, or the wrong item was received. If you

need an exchange, please contact us with your order number and issue details.

Return Shipping
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- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping method or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

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If you have any questions about our refund policy, feel free to contact us at info@tripleglide.com.au