Factory direct, straight to you - Free shipping orders over $400 worldwide.
Shipping Policy
Shipping Policy
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Thank you for shopping with us! We’re committed to delivering your order quickly, safely, and efficiently. Please read our shipping policy below for important details about how we process and deliver your order.
Processing Times
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- All orders are processed within **1–3 business days** (excluding weekends and public holidays).
- You will receive a confirmation email once your order has been placed and another email with tracking information once your order has shipped.
Shipping Rates & Delivery Estimates
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Shipping charges for your order will be calculated and displayed at checkout. Estimated
delivery times:
| Shipping Method | Estimated Delivery Time |
|------------------------|--------------------------|
| Standard (Domestic) | 3–7 business days |
| Express (Domestic) | 1–3 business days |
| International (Standard) | 7–21 business days |
*Please note: Delivery times are estimates and may vary due to carrier delays or customs processing.*
Shipping Carriers
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We use trusted carriers such as **Australia Post, Sendle, DHL, or FedEx**, depending on your location and selected shipping method.
Shipping Locations
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We currently ship to:
- All Australian states and territories
- Select international countries (list available at checkout)
If your country isn’t available at checkout, feel free to contact us for a custom shipping quote.
Order Tracking
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Once your order has shipped, you’ll receive an email with a tracking number and a link to track your package online.
Customs, Duties & Taxes (International Orders)
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For international shipments, your order may be subject to import duties, taxes, or customs fees.
These are imposed by your local government and are the responsibility of the customer.
Shipping Delays
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While we strive to meet delivery estimates, shipping times may be affected by factors outside our control such as weather, customs delays, or courier issues. We’ll do our best to keep you
informed.
Missing or Damaged Items
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If your order arrives damaged or hasn’t arrived within the estimated delivery time, please contact us at [your email] with your order number and details. We’ll work with the carrier to resolve the issue.
Contact Us
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If you have any questions about your shipping, feel free to reach out to our support team at info@tripleglige.com.au